Refund policy

Refund Policy

All sales are final. Due to the nature of our products, we do not accept returns or offer refunds or exchanges for change of mind, incorrect size selection, or buyer's remorse. Please review sizing charts and product details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery at dotainquiry@gmail.com with your order number and photos of the issue. Resolutions (including any refund, replacement, or store credit) are evaluated on a case-by-case basis and are offered at our sole discretion. Reaching out does not guarantee a refund or replacement.

Order Cancellations
Orders may be canceled for a full refund only if the request is made before the order has shipped. Once an order has shipped, it cannot be canceled and is subject to the policy above.

Contact
Questions about an order can be sent to dotainquiry@gmail.com. Please allow 7-14 business days for a response.